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Customer Service
You can buy BotEyes in several ways:All shipments from warehouses in the USA (Pennsylvania) within 3 days.Buy on Robotshop.comBuy on Robotshop US Buy on Amazon.comBuy on Amazon.com Buy in RobotiklabBuy in Robotiklab Using PayPal payment systemWhat is PayPal and How Does it Work You can pay with cards, wire transfer or PayPal. Only send to sales@boteyes.com in free form your name and e-mail address. We will ship the robots to you by UPS in 3 days from wharehouse in the USA or Georgia.
Customer ServiceIf you have received the robotAfter you have received the robot, what is the next? - See here. If you encounter a problemsIf you encounter some problems during the assembly or operation of the robot, please send us a question at sales@boteyes.com. We answer any question as usual on the same day, so if you don't receive an answer, please, resend your email. Standard WarrantyWarranty terms and conditions are described here. Return PolicyOur return policy you can find here. Refunds PolicyRefunds policy please see here. The BotEyes Public Delivery AgreementOther terms and conditions that can arise between customer and BotEyes team you can read here: Public Delivery Agreement. Ask a QuestionYou can ask any question about our robot by sending email to sales@boteyes.com. ShipmentWe deliver robots to any country of the World using UPS or DPD post service. As usual, delivery time and handling take about 10 working days after the payment is successfully processed. This includes order handling and customs clearance time (5 days) and post service shipment (5 days). We supply robots in plywood boxes with dimention 29.5 x 15 x 13.8 inches (75 x 38x 35 cm), the parcel weight is 55 lb (25 kg), see picture below. Robot is placed there in a partially disassembled form. How to assembly robot you can see in Support page and in this video.
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